A complaint left too long turns into a bigger complaint. Responding quickly, calmly, and professionally is half the battle — especially when you're too busy to jump on it right away.
Book a free AI scan Free · no obligations · honest adviceComplaints always come at a bad time and hit harder than other emails, so you put them off. But the customer reads silence as indifference and escalates: an angry review, a phone call, a dispute. Nine out of ten complaints de-escalate completely with one fast, serious first response.
The AI recognizes from tone and content that it's a complaint and handles it with priority — no complaint disappears to the bottom of the inbox anymore.
A calm, serious reply in your style: acknowledgment, optionally a proposed solution following your way of working (your SOP), and a concrete next step.
Compensation or a repair appointment stays your call — the AI prepares, you decide. And every resolved complaint makes the next draft better.
This runs on GripDeck, Aijuro's AI email assistant. You decide per category whether the AI proposes first or works fully automatically.
The time-leak scan works out in four minutes how many hours and euros are leaking away — and we call you back with an honest analysis.
Book a free AI scan